South Korean workers show strong results in their use of reading and writing skills but inadequate problemsolving capabilities, a report by a state think tank concluded. The findings are prompting calls for measures to improve problem-solving capabilities as a key capability demanded by the jobs of the future. In a July 3 report titled “South Korean Adult Capabilities and Avenues for Improvement: On Problem-Solving Skills,” Korea Development Institute (KDI) senior research fellow Kim Yongsung said South Korean company employees ranked just 29th among 33 OECD member countries for their use of various skills to solve problems.

Problem-solving capabilities are defined as the ability to grasp and solve issues where the answer is unclear. In contrast, South Korean workers rated favorably on the usage of individual skills. For the different skills used in the workplace, they ranked 16th in the OECD for reading, 11th for mathematical ability, and 17th for ability to use information and communications technology. Ultimately, the results can be interpreted as showing that workers rarely use individual skills to solve problems related to work. (…)

Use of problem-solving abilities was found to be low in the high-skill positions that place greater problem-solving demands on workers, including executive, managerial, and professional positions. In contrast, clerical workers showed the highest usage of skills such as reading and writing, rating above the OECD average for use of problemsolving capabilities. According to the report, the biggest factor was a lack of opportunities for South Korean workers to acquire specialized knowledge connected with their jobs. Rigid workplace cultures with inadequate human interchange and cooperation were also cited as a factor reducing the use of problem-solving capabilities.

In addition to the ability to grasp and analyze situations, problemsolving also requires social skills and the ability to cooperate and communicate with others. The report also cited labor market polarization, and the resulting high barriers between regular and irregular workers, as another structural factor. The argument is that workers feel less motivated to show their problem-solving skills in unstable or poor working environments, while companies neglect to work toward developing their workers‘ capabilities. In the report, Kim stressed the need to “build problem-solving capabilities through stronger on-site occupational education and training.” In particular, the report predicted that the number of jobs demanding problem-solving capabilities would grow with the arrival of the Fourth Industrial Revolution. (…)